FAQ

Where do you ship from?
Orders are fulfilled from Dongguan, China.

How long does shipping take?
US delivery usually takes 7-15 business days.

Do you provide tracking?
Yes. A tracking number will be provided after shipment.

What if my cat does not like it?
We recommend introducing the toy gradually and supervising play. If you need help with a return, our 30-day return policy applies to unused, undamaged items in their original packaging.

Can I return it?
Yes. A 30-day return policy applies to unused and undamaged items in their original packaging. Pet-damaged items are not eligible for return.

How do I contact support?
Email us at support@pawhuntcats.com.